Safe Management

In line with the current government guidelines and Pororo Park Singapore's SG CLEAN
Certification, we are taking precautionary measures to ensure that everyone can safely play and
have fun!

We have stepped up on additional measures with intense sanitization of the whole park during
operating hours and implemented timed playtime sessions. On top of that, each play area will
only accommodate to a limited capacity.

Kindly take note of the following steps before you plan a visit too!

Q1.	What is the maximum capacity for Pororo Park Singapore/Tayo Station?
	To enable to smooth transition for reopening, we will be operating at 25% of our max capacity for a start in-line with the Government’s regulation. Maximum capacity is for Pororo Park Singapore is 74 pax per session, inclusive of adults and children. Maximum capacity is for Tayo Station is 54 pax per session, inclusive of adults and children. This is to ensure ample space for safe distancing.
Q2.	Why are the play times set by sessions?
	Session play is implemented to ensure extensive sanitization in between each play session so that all guests can play with a peace of mind in a safe & clean environment.
Q3.	I am a Pororo Park Singapore/Tayo Station member, is playtime unlimited?
	For our valued Gold members, playtime is unlimited every day. You may book unlimited number of sessions. However, you will need to exit after each session and re-enter for the next. For our valued Silver and Basic Members, playtime is unlimited on weekdays. You may book unlimited number of sessions. However, you will need to exit after each session and re-enter for the next. For weekends/PH/SH, booking is limited to 1 session per day at 2 hours playtime.
Q4.	I have a Pororo Park Singapore/Tayo Station Savers Pass, is playtime unlimited?
	For our Savers Pass cardholders, playtime is unlimited on weekdays. You may book unlimited number of sessions. However, you will need to exit after each session and re-enter for the next. For weekends/PH/SH, booking is limited to 1 session per day at 2 hours playtime.
Q5.	How can I book for my play session?
	Bookings can be made here: Pororo Park Singapore: booking.pororoparksg.com Tayo Station: booking.tayostation.com
Q6.	How do I know if there are availability on the Booking System website??
	Upon selecting the date, you will see the slot availability for each session.
Q7.	Can I make a reservation through the ticketing booth or call centre?
	Reservation is only available online currently.
Q8.	How many guests can I register on behalf of for the reservation? Is there a limit to the group size?
	The total number of guests per booking is limited to 5, including babies and children. As per the government guidelines, when visiting the park, you are advised to come in a group not more than 5.
Q9.	Can I have a play date at the park?
	Yes you may still arrange for a play date. However, each group must make a booking on their own with not more than 5 pax per group. Upon arrival, please keep to 1m safe distancing during your play date. Parents/guardians are required to ensure kids maintain 1m distance during play.
Q10.	How long will my booking be held for on the day of arrival?
	Bookings are held for 20 mins from the start of the session. No show will result in the booking slot being released for walk-ins. Entry will be subjected to availability.
Q11.	Why must we pre-book before arrival?
	Pre-booking is required to ensure capacity is capped at 70 pax per session at Pororo Park Singapore and 54 pax per session at Tayo Station. It will also enable you to maximize the 2-hour playtime without having to wait.
Q12.	What if we did not pre-book?
	You may enquire about the capacity limit of the session you are keen to join at the ticketing counter. Entry will be subjected to availability on a first come first serve basis. Please note that each booking will be reserved for up to 20mins from the start of the session. Excess slots due to no-show will only be opened 20minutes after the start of the session.
Q13.	How is your cleaning and sanitization regime like?
	Cleanliness and safety have always been of utmost importance. The play parks are extensively cleaned and sanitized daily after each session and at the end of the day. In addition, high touch surfaces will be sanitized hourly. Rides will also be sanitized after every use. We are proud to share that we are SG Clean Certified.
Q14.	Why is the adult to child ratio capped at max of 2:1?
	Due to limited capacity, the ratio of adults to children must be regulated to prioritize the play opportunity for as many children as possible.
Q15.	We have physical Pororo Park Singapore tickets, do we still have to pre-book?
	Yes, everyone should pre-book in advance. Physical tickets will be collected upon entry.
Q16.	Is re-entry allowed during the play session?
	Adults may re-enter as long as there is an accompanying adult looking after your child
Q17.	Do I need to wear masks during play?
	All guests are required to wear their masks always in the park, except when eating or drinking. It is mandatory for kids aged 6 & above to wear either a face mask or face shield in the play park. Masks are available for sale if you lose or forgot to bring.
Q18.	Are contactless payment available in the parks?
	Yes, contactless payment is available at most locations. Please approach our staff at the point of purchase for assistance.